Warranty

One-year warranty

Every D'ela Jewelry piece is covered for one year from the delivery date against manufacturing defects. If a clasp fails, a stone setting comes loose, or the plating shows a defect under normal wear, we will repair or replace the piece.

How to claim

Write to info@delajewelry.com with your order number and a photo of the piece. Once the claim is approved we repair or replace it at no charge for the piece. Shipping for the repair or replacement is paid by the customer; we send instructions by email. If the piece is sold out or discontinued, we issue store credit for what you paid.

What is covered

• Defects in materials or manufacturing present at delivery or appearing under normal wear within one year.

What is not covered

• Normal wear: scratches, bending, and plating worn by friction over time.
• Discoloration from chemicals, perfume, lotion, makeup, chlorine, salt water, hot tubs or bathing.
• Loss of stones or parts, or loss of the piece itself.
• Breakage from pulling, tugging or rough use, and damage from not following the care instructions.
• Pieces bought at a discount in a sample or clearance sale.

Caring for your jewelry

Put jewelry on last and take it off first. Wipe it with a soft cloth after wearing and store each piece separately in a dry place. See Material & care on any product page.