Warranty
WARRANTY:
At D'ela Jewelry, we're committed to delivering excellence with each piece. We assure you that every item is free from manufacturing defects upon delivery. In the rare event you encounter a defect, we provide a warranty for all purchases made within the last 180 days. This warranty, however, does not cover normal wear and tear or damage due to neglect of care instructions.
Our jewelry is delicately handcrafted, necessitating careful handling. Please retain the care instruction card provided in your package. For additional tips on maintaining your jewelry's beauty, visit our 'Material & Care' section.
CLAIMING YOUR WARRANTY
Should your D'ela jewelry break within 90 days of purchase, contact us at info@delajewelry.com with your original receipt and a photo of the damaged item. Upon warranty approval, we'll provide a free replacement or repair, subject to the nature of the damage.
Note: Customers are responsible for shipping costs for replacements or repairs (instructions will be provided via email). In cases of sold-out or discontinued items, we'll issue store credit.
CONDITIONS AND EXCLUSIONS:
The warranty applies to full-priced items bought within the past 180 days from the delivery date. Items from limited edition or sample sales are not covered.
Warranty will not be covered if your jewelry goes through normal wear and tear as that is unavoidable with any jewelry pieces, even fine jewelry. Some example of common jewelry issues that are excluded from this warranty are:
- Normal wear and tear (such as scratches, peels, bending on the jewelry, discoloration due to exposure to chemicals, makeup, swimming pools, hot tubs & bathing)
- Loss or disappearance of gems or parts
- Breakage due to rough use, such as pulling or tugging