Refund policy

Return Policy

Eligibility:

• We offer a 14-day return window for full-priced items and purchases made with the newsletter promotion.
• Returns must be requested within 14 days of the delivery date.

Return Conditions:

• Items must be in their original condition and packaging.
• Returns are not accepted for sale items, items bought with a promotional/discount code (newsletter promotion excepted), personalized or customized items (including engravings and custom orders), solid gold rings (as these are made-to-order), and sample sale/limited edition items.
• Earrings are final sale due to health and safety reasons.
• Items displayed as "not eligible for return" on product pages are final sale.
• Returns should be shipped at the buyer's expense. We recommend tracked shipping, as we are not liable for lost or stolen return packages.
• Items shipped after the 14-day return window are not eligible for return.

Damaged Items:

• We do not accept returns for items damaged due to improper care, mishandling, or inadequate packaging prior to transit.

Return Process:

• To initiate a return, email info@delajewelry.com.
• Submit your return request, and allow 1-3 business days for review.
• Upon approval, you'll receive a return approval email with the authorized return address and instructions.
• Returns sent to any address other than the one provided will not be accepted.

Additional Guidance:

• Ensure to select the correct size, especially for made-to-order items like solid gold rings, to avoid return issues.
• We reserve the right to reject unauthorized returns or those not meeting our conditions.
• For queries, contact us at info@delajewelry.com